This Agreement represents a Service Level Agreement ("SLA") between NinjaProxy (including ninjasproxy.com) and Members for the provisioning of IT services required to support and sustain the product or service.
This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders. This Agreement outlines the parameters of all services covered as they are mutually understood by the primary stakeholders. This Agreement does not overtake current processes and procedures unless explicitly stated herein.
The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the Member(s) by the Service Provider, NinjaProxy.
The objectives of this Agreement are to:
This Agreement is valid from the effective date outlined herein and is valid until further notice. Contents of this document may be amended as required, provided mutual agreement is obtained from the primary stakeholders and communicated to all affected parties. The document owner will incorporate all subsequent revisions and obtain mutual agreements / approvals as required.
The following Services are covered by this Agreement:
In support of services outlined in this Agreement, NinjaProxy will respond to service related incidents and/or requests submitted by the Member within the following time frames:
For support, reach our team anytime at [email protected] or via live chat on our website.